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ACMA Technology Summit & Awards 2019

Sample Question Bank

Sample Question Bank
Sample Question Bank
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  • Sample Question Bank
Sample Question Bank

Category : SHOWROOM HOSTESS Customer Relationship Executive ASC/Q1111

  • Q

    1

    A customer called to lodge a complaint regarding the delay in getting his vehicle finance; with which department will you share this complaint to resolve?

    Option 1

    Service department

    Option 2

    Sales Department

    Option 3

    Finance

    Option 4

    Customer Care

    Option 5

    none of these

    Correct Answer :

    Sales Department

  • Q

    2

    Does offering a VAS services help to close sale?

    Option 1

    Yes

    Option 2

    No

    Option 3

    Sometimes

    Option 4

    Don't know

    Option 5

    A

    Correct Answer :

    Yes

  • Q

    3

    How will you handle customer with a strong objection to standard procedure for vehicle sales ?

    Option 1

    patiently explain benefits of the standard procedure

    Option 2

    Get panicked

    Option 3

    Will hand over the phone to the supervisor

    Option 4

    Will just Ignore

    Option 5

    none of these

    Correct Answer :

    patiently explain benefits of the standard procedure

  • Q

    4

    How will you keep tab on the competition / Market trend?

    Option 1

    Ask customers during a service call follow -ups

    Option 2

    Ask friends and family

    Option 3

    Ask the customer Only

    Option 4

    take help from colleague

    Option 5

    none of these

    Correct Answer :

    Ask customers during a service call follow -ups

  • Q

    5

    There is a press ad given in a newspaper for a new vehicle launch, how will you prepare yourself to handle such calls with relevant information ?

    Option 1

    Study the vehicle specifications well

    Option 2

    Be at your seat all the time

    Option 3

    Will not bother and handle calls carelessly

    Option 4

    Will ask the manager for help

    Option 5

    none of these

    Correct Answer :

    Study the vehicle specifications well

  • Q

    6

    Where do you record the customer feedbacks and complaints ?

    Option 1

    CRM

    Option 2

    on a notebook

    Option 3

    on a piece of paper

    Option 4

    type it on a mail directly

    Option 5

    none of these

    Correct Answer :

    CRM

  • Q

    7

    Why do we collect feedback from a customer ?

    Option 1

    Ask customers during a service call follow -ups

    Option 2

    To compete in the market

    Option 3

    To make the customer feel special

    Option 4

    It helps to build relationship with the customers

    Option 5

    none of these

    Correct Answer :

    It helps to build relationship with the customers

  • Q

    8

    Why is it important to sort out a customer issue to his/her satisfaction ?

    Option 1

    for your career

    Option 2

    so we do not get blamed

    Option 3

    to save time

    Option 4

    for good ranking for the organization

    Option 5

    none of these

    Correct Answer :

    for good ranking for the organization

  • Q

    9

    Will you call a customer who has opted for DND(do Not Disturb) option ?

    Option 1

    By answering patiently to his queries

    Option 2

    No

    Option 3

    Maybe if the boss says to

    Option 4

    Never

    Option 5

    none of these

    Correct Answer :

    Never