Category : SHOWROOM HOSTESS Customer Relationship Executive ASC/Q1111
1
A customer called to lodge a complaint regarding the delay in getting his vehicle finance; with which department will you share this complaint to resolve?
Service department
Sales Department
Finance
Customer Care
none of these
Sales Department
2
Does offering a VAS services help to close sale?
Yes
No
Sometimes
Don't know
A
Yes
3
How will you handle customer with a strong objection to standard procedure for vehicle sales ?
patiently explain benefits of the standard procedure
Get panicked
Will hand over the phone to the supervisor
Will just Ignore
none of these
patiently explain benefits of the standard procedure
4
How will you keep tab on the competition / Market trend?
Ask customers during a service call follow -ups
Ask friends and family
Ask the customer Only
take help from colleague
none of these
Ask customers during a service call follow -ups
5
There is a press ad given in a newspaper for a new vehicle launch, how will you prepare yourself to handle such calls with relevant information ?
Study the vehicle specifications well
Be at your seat all the time
Will not bother and handle calls carelessly
Will ask the manager for help
none of these
Study the vehicle specifications well
6
Where do you record the customer feedbacks and complaints ?
CRM
on a notebook
on a piece of paper
type it on a mail directly
none of these
CRM
7
Why do we collect feedback from a customer ?
Ask customers during a service call follow -ups
To compete in the market
To make the customer feel special
It helps to build relationship with the customers
none of these
It helps to build relationship with the customers
8
Why is it important to sort out a customer issue to his/her satisfaction ?
for your career
so we do not get blamed
to save time
for good ranking for the organization
none of these
for good ranking for the organization
9
Will you call a customer who has opted for DND(do Not Disturb) option ?
By answering patiently to his queries
No
Maybe if the boss says to
Never
none of these
Never