Category : Sample_telecaller
1
A customer inform you that he/she will not be able to pick up the car from the service station. What will you do?
Ignore the concern/issue
Scold the customer for being careless
Inform the customer about the pick-up and drop facility
Ask him/her to pay a huge compensation for the delay in pick up
Null
Inform the customer about the pick-up and drop facility
2
Before pitching a vehicle model to a prospect, which of the following aspect(s) should be taken into consideration? 1. Reason for considering the vehicle purchase 2. The specific requirement of the prospect 3. The financial status of the prospect
Only 1
Only 2
Only 1 and 3
Only 1 and 2
Null
Only 1 and 2
3
How to analyse customer/manager feedback to take approriateaction?
Listen to the customer/manager carefully
Ask question to clarify doubts
study material on new schemes and discounts
All of the above
Null
All of the above
4
How to approach a customer over a telephone call? 1.Greet the customer 2. Ask that he/she is able to talk. 3. Introduce yourself 4. Always thanks the customer at the end of the call
1, 2 and 3
Only 2
Only3
All of the mentioned options
Null
All of the mentioned options
5
How to fix an appointment for a test drive of a car? 1. Call on the follow up date 2. Drop a text 3. Email the customer for reminder 4. Plan a personal visit
Only 2
Only 3 and 4
Only 1
All of the mentioned options
Null
Only 1
6
Identify a conflict resolution technique that aims to reach a solution on discussing the problem.
Withdrawing
Collaborating
Reconciling
Competing
Null
Collaborating
7
If you have been asked to generate sales lead through telemarketing, which of the following questions could be asked to the reporting person? 1. Will it be a cold call? 2. Which product/scheme to be highlighted? 3. How much incentive will be earned for each sales closure?
Only 1 and 2
Only 2
Only 3
Only 2 and 3
Null
Only 2
8
What is the purpose of using FAB technique in a Car Sales? 1. Show Brand Importance 2. Explain functionality of the Car 3. Comapision over Competitors 4. Offering Discounts
1.2 and 3
Only 2
Only 3
Only 2 and 3
Null
1.2 and 3
9
While communicating with a sales prospect over a call, he/she asks for on-road price of a vehicle which you are not aware. What will you do in this situation?
Disconnect the call
Ask the prospect to call some other sales representative
Seek guidance from the senior to assist the sales prospect with the query
Quote any random price to him/her
Null
Seek guidance from the senior to assist the sales prospect with the query
10
Why it is important to ask questions from customer for a vehicle sales? 1. To offer best discounts 2. To know category of vehicles 3. Customer Budget 4. Vehicle variant
1, 2 and 3
Only 2 & 3
Only3
All of the mentioned options
Null
All of the mentioned options
