While communicating with a sales prospect over a call, he/she asks for on-road price of a vehicle which you are not aware. What will you do in this situation?
- Disconnect the call
- Ask the prospect to call some other sales representative
- Seek guidance from the senior to assist the sales prospect with the query
- Quote any random price to him/her
Correct Answer : c. Seek guidance from the senior to assist the sales prospect with the query
One of your colleagues has sent incorrect sales information to the backend sales office. What will you do in this situation? 1. Inform the respective team leader 2. Report complain to General Manager 3. Ask the Sales professional to re-connect with the office team with correct information 4. Leave it unattendent
- Only 1
- Only 2
- Only 3
- Only 1 and 3
Correct Answer : d. Only 1 and 3
What all information to be carried on to Sales Executive on speaking to prospective customer? 1. Contact details 2. Address 3. Banking information 4. Customer Requirment
- 2 and 3
- Only 3
- 1,2 and 4
- only 4
Correct Answer : c. 1,2 and 4
If you found that a customer is asking for a sales professional for car purchase and he/she is absent on that day. What actions should you take?
- Inform the reporting team leader and ask for assistance
- Ask the customer to visit later
- Ignore the concern/issue
- Call and inform the Sales professional
Correct Answer : a. Inform the reporting team leader and ask for assistance
Identify a conflict resolution technique that aims to reach a solution on discussing the problem.
- Withdrawing
- Collaborating
- Reconciling
- Competing
Correct Answer : b. Collaborating
Identify the correct statement(s) from the following while assisting in the sales process. Statement I:Provide basic information and fill personal details of customer in prescribed format Statement II: Greet the customer and leave me alone in the waiting area
- Both Statement I and Statement II
- Statement I
- Statement II
- Neither Statement I nor Statement II
Correct Answer : b. Statement I
State whether the given statement is True or False. To enhance OEM product sales, a Showroom Host should actively participate in organizing promotional events for the client.
- TRUE
- FALSE
Correct Answer : a. TRUE
One of your colleagues has sent incorrect sales information to the backend sales office. What will you do in this situation?
- Ignore the concern/issue
- Wait for the senior authorities to discover the same
- Ask him/her to connect with the customer again for retrieving the correct details
Correct Answer : c. Ask him/her to connect with the customer again for retrieving the correct details
State whether the given statement is True or False. Customer feedback related to product content and pricing should be conveyed to the Logistics team.
- TRUE
- FALSE
Correct Answer : b. FALSE
If you need to follow-up with a client over a Telephone call. How will you end the call?
- Say Thankyou for giving time
- Hang up
- Say good bye
Correct Answer : a. Say Thankyou for giving time
