While communicating with a sales prospect over a call, he/she asks for on-road price of a vehicle which you are not aware. What will you do in this situation?
- Disconnect the call
- Ask the prospect to call some other sales representative
- Seek guidance from the senior to assist the sales prospect with the query
- Quote any random price to him/her
Correct Answer : c. Seek guidance from the senior to assist the sales prospect with the query
If you have been asked to generate sales lead through telemarketing, which of the following questions could be asked to the reporting person? 1. Will it be a cold call? 2. Which product/scheme to be highlighted? 3. How much incentive will be earned for each sales closure?
- Only 1 and 2
- Only 2
- Only 3
- Only 2 and 3
Correct Answer : b. Only 2
How to approach a customer over a telephone call? 1.Greet the customer 2. Ask that he/she is able to talk. 3. Introduce yourself 4. Always thanks the customer at the end of the call
- 1, 2 and 3
- Only 2
- Only3
- All of the mentioned options
Correct Answer : d. All of the mentioned options
Why it is important to ask questions from customer for a vehicle sales? 1. To offer best discounts 2. To know category of vehicles 3. Customer Budget 4. Vehicle variant
- 1, 2 and 3
- Only 2 & 3
- Only3
- All of the mentioned options
Correct Answer : d. All of the mentioned options
What is the purpose of using FAB technique in a Car Sales? 1. Show Brand Importance 2. Explain functionality of the Car 3. Comapision over Competitors 4. Offering Discounts
- 1.2 and 3
- Only 2
- Only 3
- Only 2 and 3
Correct Answer : a. 1.2 and 3
Identify a conflict resolution technique that aims to reach a solution on discussing the problem.
- Withdrawing
- Collaborating
- Reconciling
- Competing
Correct Answer : b. Collaborating
Before pitching a vehicle model to a prospect, which of the following aspect(s) should be taken into consideration? 1. Reason for considering the vehicle purchase 2. The specific requirement of the prospect 3. The financial status of the prospect
- Only 1
- Only 2
- Only 1 and 3
- Only 1 and 2
Correct Answer : d. Only 1 and 2
A customer inform you that he/she will not be able to pick up the car from the service station. What will you do?
- Ignore the concern/issue
- Scold the customer for being careless
- Inform the customer about the pick-up and drop facility
- Ask him/her to pay a huge compensation for the delay in pick up
Correct Answer : c. Inform the customer about the pick-up and drop facility
How to fix an appointment for a test drive of a car? 1. Call on the follow up date 2. Drop a text 3. Email the customer for reminder 4. Plan a personal visit
- Only 2
- Only 3 and 4
- Only 1
- All of the mentioned options
Correct Answer : c. Only 1
How to analyse customer/manager feedback to take approriateaction?
- Listen to the customer/manager carefully
- Ask question to clarify doubts
- study material on new schemes and discounts
- All of the above
Correct Answer : d. All of the above
